Income Maintenance Supervisor

Job Summary

 

Are you looking for meaningful work? 

Interested in making a difference in your community? 

Come work for Sherburne County Health & Human Services!

The Income Maintenance Supervisor role provides supervision of staff in assigned program areas. This position ensures that quality services focusing on the health and safety of clients in compliance with policy and statute.

This position is responsible to administer and coordinate the Minnesota Health Care Programs. This position ensures that Public Assistance is provided to meet basic needs so Sherburne County residents can live in dignity and achieve their highest potential within compliance to current rules, regulations, and policies.   

Hiring range: $81,556.80 to $97,884.80. Starting rate will depend on experience, education, and qualifications.

In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this application. Applications must be received by the closing deadline of 11:59pm on 09/17/2024 in order to be considered.
 

Our Mission: The mission of Sherburne County Health and Human Services (SCHHS) is to promote and protect the health, safety, well-being, and self-sufficiency of Sherburne County residents.           

Our Vision: It is the intent of the organization to provide human service programs to the residents of Sherburne County, designed to protect and enhance the lives of vulnerable populations (such as the developmentally disabled, children in need of protective services, vulnerable adults, mentally ill, and others).

This position is located at the Government Center in Elk River, MN. Our regular business hours are Monday-Friday 8:00am- 4:30pm, though the department provides staff with flexibility in effort to strive for a desired work/life balance. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life. If you are interested in bringing your skill and talent to a dynamic department in a growing community, we encourage you to apply for this great opportunity.

Learn more about our workplace culture and a brief overview of our employee benefits.     
 

 

Essential Duties and Responsibilities

 

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions.

• An essential function of the job is to perform all job responsibilities in a manner that supports equal employment opportunity and ensures that all employment practices and provision of all public services are free of discrimination on the basis of race, color, creed, religion, national origin, sex, age, marital status, public assistance status, membership or activity in a local commission, veteran status, disability, or sexual orientation.
• Implement and adhere to policy and union contract agreements in matters affecting employee’s job behavior and performance.
• Coordinate and write policy and procedures for unit staff and the related support services.
• Review appeals and r epresent Agency in Appeal Hearings or Fraud Administration Disqualification Hearings.
• Interview clients with special problems or complaints and take appropriate action.
• Participate in any union contract or affirmative action grievances or appeals by employees directly supervised.
• Attend and represent organization on various public, state, and county meetings to provide and gather information which may impact administrative operations for Income Maintenance.
• Act as a contact for funeral directors, make determinations regarding eligibility and authorize payment for County assisted burials.
• Work with designated Manager to coordinate service delivery and planning.
• Assist in developing request for proposals, purchase of service contracts, grant applications, and specialty assignments from the designated Manager or Director.
• Serve as an agency representative on community committees/task forces as identified by the designated Manager or Director.
• Ongoing monitoring of outcome measures.
• Follow Agency Policy, Rules, and Statutes.
• Assist designated Manager in implementing contracts with outside organizations as needed.
• Review policy, bulletins, and directives; develop, coordinate, implement, and monitor to assure outcome.
• Assure programs meet audit and DHS compliance standards at acceptable levels.
• Assure oversight for all program areas assigned.
• Monitor unit reporting activities; analyze trends and work to resolve identified issues.
• Provide budget and service information to the designated Manager for budget preparations and planning purposes.
• Monitor spending activities to budgets as assigned; analyze trends and work to resolve issues.
• Prepare periodic reports on budgets; some independently and others within a work team, for the designated Manager and Federal and State agencies to document compliance and provide data.
• Comply with reporting requirements for all funding streams.
• Meet with the designated Manager, keeping them informed of activities, events, and policies within the unit.
• Communicate results of data searches, proposed plans, personnel issues, significant liability issues, etc.
• Implement and carry out assignments from the designated Manager.
• Attend training as it relates to position, populations served, or other identified needs.
• Provide and participate in positive community relations, training, and planning.
• Develop community committees and councils as assigned by the designated Manager.
• Assist community organizations in program development related to Health and Human Services.
• Provide local media with information as needed in consultation with the designated Manager.
• Work with department management team to coordinate service delivery and planning.
• Provide leadership to promote harmony within the workplace.
• Maintain working knowledge of Agency programs specific to assigned program areas to ensure appropriate support for all functions within the Unit. 
• Program system knowledge which may include:
  • CURAM/METS (Minnesota Eligibility Technology System)
  • MAXIS (MAXIS is the name of the computer system used by state and county workers to determine eligibility for public assistance and health care)
  • MMIS (Medicaid Management Information System)
  • PRISM (Providing Resources to Improve Support in Minnesota)
• Other duties as assigned per the designated Manager or Director. 

 

Minimum Qualifications

Education: Bachelor's degree in Human Services or closely related field. Or relevant education plus work experience. 

Experience:  2 years of directly related work experience as an Income Maintenance Lead or Supervisor in a county setting.
 
Desirable qualifications include: A Bachelor's degree in Human Services or closely related field or at least 2 years of experience in a leadership position in Income Maintenance. Knowledge of management, leadership and public relation principles and techniques. Knowledge and understanding of Minnesota Health Care programs, policies and procedures.

Supplemental Information

 

Desirable Knowledge, Skills and Abilities 

• Knowledge of department programs, operations, policies, and procedures.
• Knowledge of community resources available.
• Knowledge of the objectives and functions of state human service programs.
• Ability to effectively provide direction and guidance to staff.
• Ability to independently make decisions supported by logical decision-making.
• Ability to assess staff training needs and implement training programs.
• Ability to identify potential problems and recommend solutions.
• Ability to organize and prioritize work.
• Ability to process detailed information in an organized manner.
• Ability to effectively communicate verbally and in writing.

Accountabilities Shared by Managers and Supervisors

• Demonstrates, by personal example, integrity, ethics and excellence in work performance.
• Participates in decisions related to the selection, promotion, transfer, pay and discipline of assigned employees.
• Orients personnel to County policies and procedures and clearly communicates primary responsibilities and expected performance outcomes so individuals may proceed with certainty in their respective positions.
• Leads, monitors, and continually evaluates employee performance using the performance communication process.
• Administers County polices and contracts in a legal manner and fully documents all incidents and actions taken as a member of the supervisory/management team.
• Creates a work environment in which individuals are motivated to accumulate additional skills and competencies and assists them in seeking opportunities for further personal growth and development.

Accountabilities Shared By All Employees 

• Performs job responsibilities in a manner consistent with the County's vision, mission, and values.
• Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
• Develops respectful and cooperative working relationships with co-workers.
• Informs immediate supervisor of all-important matters pertaining to assigned job responsibilities.
• Seeks opportunities for further personal growth and development.
• Represents the County in a professional manner to all internal and external contacts when doing the County's business.
• Complies with all rules and policies in order to maintain a safe work environment.

Hiring Salary Range
$39.21 – $47.06/hour

Hours of Work
This position has a usual work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include occasional evening and weekend hours.

Interviews
Selected candidates will be notified via email the 18th of September to self-schedule an onsite interview to be held on September 23rd.