Customer Service Representative

Posted: 10/25/2020

Customer Service Representative

Job Summary:
Are you passionate about making a positive difference in customer's lives? Do you find it rewarding to help customers? Do you have a talent for understanding a customer's unique needs and finding a solution? If so, apply today!

Agency Perks:

  • Great work environment-Nice building, gym/shower, and restaurants.
  • Opportunity for growth-Position may become manager position
  • Flexibility to work remote for a day or two- Must be in office in the beginning
  • Opportunity to work for a top ranked agent #1 top ranked for bonus!

Job Description:
Join the Brock DeVries American Family Insurance Agency team in Ramsey, MN!

As a customer service representative, you will be responsible for answering questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications and submitting changes on existing policies.

Work Environment:

Position Requirements:

  • High school diploma or equivalent
  • Two years of customer service experience preferred
  • One year of experience in a sales environment, preferably including marketing, prospecting, cold calling, networking, preparing quotes and delivering presentations
  • Property and Casualty insurance licensing is preferred before starting and is required after beginning employment

Compensation & Benefits:

  • Competitive hourly pay rate plus * Paid training
  • Paid Time Off

We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.
The customer service representative is a staff member of the agency and not an employee of American Family Insurance.

Location: 7533 Sunwood Drive NW, Ramsey, MN 55303

Job Type: Full-time

Pay: $18.00 - $20.00 per hour + Commission


  • Life insurance
  • Paid time off


  • Monday to Friday

Work Location:

  • One location